Frequently Asked Questions


How much time will it take to use ClowdWork?
The initial set up will take around 10 minutes for the admin and 3-5 minutes for the users of the software plus a few minutes to watch training videos. After that it takes very little time each day (only a few minutes).
How can I use ClowdWork to ensure that my team is working productively?
ClowdWork tracks the websites and applications used while people are working. Managers can access reports with this information.

ClowdWork can also take screenshots of your employees’ computers while they’re working (this is an optional feature). The process of reviewing these screenshots is extremely quick for a management or HR person. The software also tracks keyboard & mouse activity so you’ll know if people are using their computers when they say they are.

ClowdWork also provides various online and email reports to management which provide additional information on how time is spent in your business and how projects and tasks progress.
Are there any privacy concerns?
The software does not monitor anything on someone’s computer when they’re on a break or when they’re not working because there is a private mode option. So even people working from home can be comfortable knowing that they are not being monitored during their own time. Our position on privacy is that a company has the right to know what employees are doing during work hours, and have no right at all to know what they’re doing during breaks or after working.
Is this software intrusive?
We believe that the employer has the right to know what their employees are doing while working, and has no right to know what they are doing when they’re not working. The software doesn’t track any activity when someone is not working. This is in fact less invasive than similar software which monitors all computer use and doesn’t distinguish the difference between working and non-working time.
I don't need to "monitor" my team. Is there any benefit to this software?
Absolutely. Less that 15% of the benefits of the software come from the monitoring features. The rest comes being able to automatically calculate projects costs and from empowering your staff to manage their own time more effectively, and from providing you with higher-level insights into how time is spent in your organization. These insights will enable to you improve processes in your business so that it runs more efficiently.

For example one major benefit is the ability to know not only which specific tasks your employees are working on, but also how much time is being spent on which projects/clients across your company. This allows for better future allocation of time, improves communication with your team, reduces the time spent in unnecessary actitivities and a host of other benefits.
We already blocked time wasting websites in our company, so how can this software help?
Blocking certain websites is only the first step to increased productivity. People waste time in many different ways, including long lunch breaks, chatting with friends on Whatsapp, etc. And aside from preventing distractions, ClowdWork empowers users to manage their own time better, and gives managers the insights they need to improve the allocation of time across the whole team.

Unless you’re tracking time through the entire work day you cannot know where your employee's time is spent. Outside of tracking time spent working, ClowdWork has many other benefits, for instance, helping a person focus on their priorities. If you could turn off the website monitoring features you would still get significant benefits from the software.
Does this software work for individuals?
Absolutely. Although some of ClowdWork’s features are only relevant to teams and not individual users, many individual users do use ClowdWork manage their own time more effectively. ClowdWork will help you to know how long you’re spending on which tasks, and stay focused on what you should be working on.
Will I get resistance in my organization in implementing this software?
It is possible. The software requires change in behavior and it will become immediately obvious when people are wasting time. Some of your team may not like it and may resist it. Generally the hardest working and most productive people on your team will accept it because they can see the benefits it will provide to their productivity. Team members whom are keen to use this software to work from home, or to work flexible hours will also be happy with the software.
How much does it cost?
You can see the pricing on the pricing page.
How do I use ClowdWork to see what my employees are doing?
You’ll see how time is being spent in your company:

Task & Project Reports – These reports will show you which tasks & projects your people have worked on, and for how long. You can view these reports by logging into your ClowdWork account online.

Screenshots (optional feature) – You can set up ClowdWork to take screenshots of your employees’ computers.

Other Reports – ClowdWork has a variety of useful reports. One popular report is the “Websites and applications used” report - This report will show you how long your employees spent using which websites & applications while working. You can view this report online at any time.
Can ClowdWork monitor the websites that I or my team visit?
Yes. ClowdWork’s reports will give you detailed insights into which websites are being used and for how long. You can access these reports online at any time.
Does ClowdWork block Facebook and other websites?
We don’t block websites like Facebook or Twitter because some people need to use those websites for work.
Can users record time when offline?
Yes ClowdWork tracks work even when not connected to the Internet. The data will be uploaded to the Internet when the Internet connection is restored.
How is this different from other time tracking applications?
There are several reasons why ClowdWork is effective at tracking time accurately and other applications are not:

ClowdWork tracks time AUTOMATICALLY in REAL TIME - After you’ve finished working, it’s difficult to remember accurately how much time you spent on which tasks. With ClowdWork, you don’t need to remember anything, because the time is tracked as you’re working.

ClowdWork automatically stops tracking time when you leave the computer - If time tracking doesn’t automatically stop when you go on a break, you’ll often forget when your break began and your tracked hours won’t be accurate.
ClowdWork stops tracking work time when there’s been no keyboard or mouse activity for a while.

ClowdWork has multiple methods to confirm if the time tracked was real work - These methods include screenshots taken at regular intervals, levels of keyboard & mouse activity, and which websites & applications are used.

ClowdWork does not allow you to "double book" your time - In other words when you allocate time to 1-3pm you can't allocate a second activity to that same time slot. It seems incredible but most time tracking applications allow users to apply overlapping activities to the same time slot.
My employer asked me to install ClowdWork but I have some privacy & safety concerns.
Nothing to worry about! These concerns almost always dissolve once you undersatnd how ClowdWork works. Let us explain:

Besides helping employees to manage their time through prioritized task lists, ClowdWork lets business owners & managers see how time is being spent. That means that once you install ClowdWork, your manager will be able to see when you worked, how much time you spent on which projects & tasks, and which websites & applications you used. Managers can use this information to run their operation more effectively.
Want to know exactly what information your manager can see about your work?
Easy! Just log into your account on the ClowdWork website, and you'll have access to exactly the same reports and data about your work that your manager can see.

ClowdWork ONLY tracks how you spend your time when you're working. If you tell the ClowdWork software that you're on a private mode (by choosing the "Private mode" button), ClowdWork stops recording your activities until you tell ClowdWork that you go on “working mode” again. And of course if you sign out of ClowdWork or close the application, none of your activities will be recorded.

Our position on privacy issues is that a company has the right to know what team members are doing during work hours, and has no right at all to know what team members are doing during their breaks or after working.

If your manager is using the "screenshots" feature, you'll also be able to see all screenshots that were taken while you were working, and can delete any screenshots that you choose (the associated time would also be deducted from your work hours). We've included this screenshot removal option to give you control over your privacy. Please check if your company owner if "Allow Deletion of Screenshots" is enabled for your company (by your company owner). If it's not, you will not be able to delete your screenshots.

In regards to safety of information, all communication to our servers is secured by SSL encryption. The files on the server are encrypted to provide an extra level of security for company data. The servers are located in secure enterprise datacenter facilities with 24/7 monitoring and hosting support, so you can rest assured that your data is safe.

Once you start using ClowdWork and experience how it works and what is recorded, we're sure you'll be comfortable with it, and will also find it to be an effective time management tool. A significant percentage of our customers are individuals who use ClowdWork simply to organize their tasks & manage their own time better.

Many employees who use ClowdWork (especially employees who work remotely) are happy that their managers finally know how much time they really do spend working, erasing any doubts that they may be less productive than other team members.

Does ClowdWork offer a manual time sheet option?
Yes, you can allow your employees to enter their work time manually. This is useful for adding time in the past or if time was spent away from the computer.

Not the answers you're looking for? Send us an email to sales@clowdwork.com
What are the hardware and software requirements?
ClowdWork desktop application runs smoothly on macOS Capitan version and above, Linux – Ubuntu from 14.04. to 16.04 versions and all Windows computers with Windows XP or later.
Is the data stored in a secure environment?
All communication to the server is secured by SSL encryption. The files on the server are encrypted to provide an extra level of security for company data. The servers are located in secure enterprise datacenter facilities with 24/7 monitoring and hosting support.

Request support

If you cannot find an answer to your question or need support on any other topic, you can send an email to support@clowdwork.com or fill in our form below. We will be more than happy to help.

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